When a System's Reliability is Critical,
Sunbelt Gated Access Systems' Repair Agreement is the Answer
Any security system must be operating as designed in order to provide that
security. When this reliability is critical, our Repair Agreement offers
you the most economical choice. At Sunbelt Gated Access Systems, we offer a Repair Agreement tailored to meet our customer's needs.
Key Benefits:
There are several advantages to this type of agreement for the customer:
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Responsive &
Reliable Service
Whenever a task is automated, the
need for responsive and reliable service increases. Our Repair Agreement
answers this need most effectively by providing preventive maintenance,
priority response and guaranteed problem resolution.
Risk management is at the core of
our existence – we help our customers manage the risks they face. The purchase
of a gated security and access control system is primarily made to reduce the
exposure to loss. Once you’ve chosen to reduce risk through one of our
systems, the natural extension of that risk management decision is to make
certain the system works! For this reason alone, every one of our customers
needs a Repair Agreement.
In almost every application of
these systems, the needs the systems are serving are critical to your daily
operations. When one of these systems malfunctions, you expect it to be
fixed quickly and correctly. By having a Repair Agreement with us, you can
receive priority response and support from us.
Like all of us, you must operate
on a relatively “tight” budget. This means that we don’t like financial
surprises like the ones that occur when main components of critical systems
must be replaced at high cost. Repair Agreements meet this need by not only
“fixing” the normal maintenance costs for you but also by being proactive in
servicing the products. While it is true that we cannot cover those unusual
occurrences (like direct lightning strikes), the Repair Agreement still
“spreads out” the costs of maintaining the system for everyday wear-and-tear
into predictable, budget-friendly payments.
Repair Agreements provide us with
regular cash flow and predictable service technician requirements. This
allows us to better plan our staffing and training requirements to meet our
customers’ needs. Further, because we are the customer’s single source
for service on this equipment, our technicians are familiar with the
customer’s equipment, systems and personnel.
Our Repair Agreement
Features
We've recently completed a major revision of our Repair Agreement offering.
Designed to meet the needs of our customers, our new Repair Agreement is based
on providing our customers with priority service at fixed costs to guarantee
their critical first line security system is functioning properly and reliably.
All of our Repair Agreements have the
following features:
Because Repair Agreement
customers help us plan and budget, the basis of our Repair Agreement is the
provision of priority service during our regular business hours of 7:30 a.m.
to 4:30 p.m., Monday through Friday. With a Repair Agreement in force, any
service request from you goes to the top of our dispatch list so that the
next available technician will be given your call. Additionally, if we
receive your request before 8:30 a.m., we guarantee that one of our
technicians will be at your site that day. If your request is received
after 8:30, we'll still do our best to get there that day and promise that
we will be there no later than 10:00 a.m. the next day. And remember,
this is our guarantee for the basic Repair Agreement - we are willing to
customize the agreement to meet the response needs our customers require on
a case by case basis.
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Problem
Resolution Guarantee
In addition to promising our
Repair Agreement customers a prompt response to their service requests, we
include a "Problem Resolution Guarantee" in every Repair Agreement we
provide. That guarantee is:
"Defective
equipment will be repaired with exchange parts or components dedicated
to Repair Agreement customers. Further, we guarantee resolution of the
problem within three (3) working days following our technician's arrival
at your site under normal circumstances. Should this require expedited
shipping of repair components or parts, we'll pay for it (no charge to
you)."
With this guarantee, our customers rest easier
knowing that we will dedicate our best efforts to getting their system up
and running as quickly as possible.
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Fixed Cost & Dedicated Parts Stock
A key feature of our Repair
Agreements is fixing the cost of maintaining and repairing your system on an
annual basis. Our Repair Agreements include all labor and parts necessary to
keep your system functioning properly under normal circumstances. In
addition, we maintain a "pool" of the most commonly used parts dedicated to
our Repair Agreement customers to try to minimize down time for these
customers and will arrange for priority shipping of any parts we don't have
in order to meet our Problem Resolution Guarantee included with every Repair
Agreement.
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Periodic
Inspections & Routine Maintenance
Another feature of our basic
agreement that helps guarantee the reliability of your gated access control
system is our inspection program. At a minimum, we will make sure to perform
a comprehensive and thorough inspection of your system at least once a year.
Again, the agreement can be customized based on our estimation of the usage
of your system and/or your preference to increase the frequency of
inspections to quarterly or monthly. No matter what the frequency, these
inspections also prolong the useful life of your system to help you obtain
an optimum return on your investment in this critical equipment.
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24-Hour Trouble Reporting
We provide
the capability for customers to report problems over the phone on a 24/7
basis via our telephone system (and over this web site in the near future).
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Additional Standard Features
Three other services offered
as part of the basic Repair Agreement are preventative testing of emergency
equipment, remote programming of the basic parameters of the system and/or
remote diagnostic services. Because most systems include at least one
of these features, we make all three of them part of the basic agreement.
Additionally, if your system uses software in the system, we also include
the training of your personnel in its use and operation. Finally, we
will train any of your maintenance personnel in the basic maintenance
servicing of your system as needed.
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Additional
Optional Features
While the basic agreement as
we have just described provides a more than adequate level of service for
most of our customers, we know there are some customers that need additional
services. We will work with those customers to construct and implement
a customized Repair Agreement to meet their needs. In fact, our
standard Repair Agreement document includes several of these "add on"
features - expanded technician availability, additional inspections, labor
only, etc.
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Long Term
Agreements & Flexible Payment Terms
While our basic Repair
Agreement is for one year with an automatic renewal feature and require
payment for the agreement in full before the agreement goes into effect, any Repair Agreement can
be implemented for a longer term (up to five (5) years in length), guaranteeing you the
reliable service you expect at the lowest possible cost. With these
longer term agreements payments can be made annually, semi-annually,
quarterly or even monthly to spread out the cost burden, depending on the
length of the agreement.
DOWNLOAD OUR REPAIR AGREEMENT "CUT SHEET"
Because of this flexibility and the varying nature of the many gated access
control systems installed, we can't quote a standard price for our Repair
Agreements. Your original Sales Representative, our Service Manager and
other personnel can all develop a Repair Agreement to meet your needs and then
prepare a price quotation to cover that Agreement. Please contact your
Sales Representative or our office by filling out the form below if you need
further information or a quotation.
For information on our Repair
Agreements, please submit an Information Request below and
we'll be glad to contact you and explain your options.
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Sunbelt
Gated Access Systems, Inc.
