Sunbelt Gated Access Systems'
Trained Experts Will Maintain & Program your Software
Most current Access Control systems use the power of today's personal
computer to provide you with both extensive programming capabilities and
detailed records. The problem arises with the need to have knowledgable
personnel on staff to manage this software. Many of our customers meet
this need by using our staff for this task
Key Benefits
Today's computer programs are
constantly being upgraded and enhanced, placing a great deal of strain on
current users to keep up. By utilizing Sunbelt Gated Access Systems to maintain your
software, you get that current knowledge without the stress. Our
personnel are immediately alerted when the software programs we sell and
maintain are upgraded or changed. They proactively seek out these
changes and learn their impact so they can better serve our customers.
By adding this service to our Repair Agreements or purchasing just this
service, you can rest assured that your system will have all the necessary
software upgrades and be programmed to work with those upgrades when they
become available.
Like all of us, you must operate
on a relatively “tight” budget. This means that we don’t like financial
surprises like the ones that occur when software upgrades to critical systems
must be implemented, usually at a high cost. Software Support Agreements
meet this need by not only “fixing” the normal maintenance costs for you but
also by being proactive in alerting you when upgrades are available.
What happens if the person on
your staff that is trained to operate a particular critical software program
leaves? If you're like most businesses, a period of ""down time" ensues
while a replacement is found and trained, usually at a very high cost.
With our Software Support Agreements, our personnel will train the replacement
for you at no additional charge. We will even maintain your program
while the replacement is sought. The result - barely a hiccup in your
operations and less cost to you!
Software Support
Agreement Features
All of our Software Support
Agreements have the following features:
All our agreements are quoted on
an annual cost basis - as long as there are no problems that result from other
than normal operation of the system, that is all the customer will pay for the
service.
Because Software Support
Agreement customers help us plan and budget, they receive priority over Time &
Material customers in making our dispatch decisions.
Customers can contract for a
variety of services such as automatic software upgrades, remote programming of
the system, monthly activity reporting, etc. under all our contracts.
-
24-Hour
Trouble Reporting
We provide the
capability for customers to report problems over the phone on a 24/7 basis via
our telephone system (and over this web site in the near future).
-
Expanded Hours
of Coverage
While our Software Support
Agreement includes our responding during regular business hours (7:30 to 4:30
p.m., Monday through Friday), when purchased with any of the various Expanded
Repair Agreements we offer, the Software Support will be included in the
expanded hours of coverage (up to 24 hours per day/7 days per week) to meet
your needs.
-
Long Term
Agreements & Flexible Payment Terms
All of our Software Support
Agreements can be implemented for terms up to five (5) years in length,
guaranteeing you the reliable service you expect at the lowest possible cost.
In addition, depending on the length of the Agreement, payments can be made
annually, semi-annually, quarterly or even monthly to spread out the cost
burden.
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Sunbelt
Gated Access Systems, Inc.
