Installing a System is Only Part of the Customer Service Process
While the products Sunbelt Gated Access Systems sells are of the best quality available and come with a limited warranty, we realize that you are making a long-term investment in your system. It needs to provide reliable service for many years at a reasonable cost to fully meet your needs. That's where competent repair service comes into play!
At Sunbelt Gated Access Systems, Customer Service is the Real Story
We pride ourselves on the service aspect of our business. Our customers expect us to be available when they need us at a reasonable cost; we understand this need and do all that we can to live up to these expectations.
We have worked hard to develop and tailor several options to meet the varied needs of our customers. Sunbelt Gated Access Systems offers an extensive selection of service options from time and material based service to a Repair Agreement plan that can be customized to meet your needs. Features such as expanded service hours or days, dedicated parts stocks and guaranteed problem resolution make these Agreements the best value in the business!
Another aspect of the service we provide is the training and experience of the people performing the repairs. At Sunbelt Gated Access Systems, we believe in hiring and retaining only the best people available, investing in factory training for these technicians and fully equipping them with the tools needed to effectively service our customers.
Service After the Sale Is Only a Part of the Customer Service Experience at Sunbelt Gated Access Systems.
We believe that the knowledge and expertise of our personnel is just as valuable before the system is put into operation. We gladly help with the design of our customers' systems; once the work starts, we coordinate our work with the other needed trades, install the system, perform any initial programming and set-up required and train the end-users in system programming, operation and user-maintenance. When necessary, we can provide a complete "turnkey" installation by calling upon several of our strategic partners to perform other needed work such as providing concrete and paving work, electrical installation, fence & gate installation and closed circuit television.
We also find many customers of our competitors coming to us to repair and maintain their systems because the company they purchased it from can't or won't. We are happy to help these organizations and include over 200 of them in our customer list. Our commitment to this business for the long term makes Sunbelt Gated Access Systems your best choice for the total package - design, sale, installation, implementation and ongoing repairs and maintenance - when it comes to Gated Access Control Systems.