Field Service Technician

Basic Duties

The Field Service Technician shall be responsible for satisfying the customer’s definition of value by providing the after the sale support to assure the customers of quality performance by our products and shall perform the necessary tasks to maintain the requisite level of such support. This position will specialize in serving our clients with full scope expertise on gate access systems and video surveillance equipment. 


FLSA STATUS: Non-Exempt

HOURS: Full Time (40 hours per week)

Location: Sunbelt Gated Access Systems of Florida LLC


**OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to descript the principal functions of the job and should not construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


  • Responsibilities and Duties Include:

    • Repair service for all emergency, warranty and/or service contract trouble work orders, both in the field and at the shop
    • Service contract inspections
    • Assist in the installation of equipment and software at the customers’ locations
    • Assist in the maintenance of the company parts and materials stock and maintain such personal parts and materials stock as may be necessary to the performance of the assigned tasks
    • The Field Service Technician is responsible for the ongoing “link” between the company and its installed customer base and must strive to maintain current and accurate communications with these customers.
    • The Field Service Technician is responsible for maintaining communications with the General manager as well as the other managers, fellow Field Service Technicians, and clerical staff.

  • Competencies Include:

    • Mechanical Skills
    • Thoroughness
    • Time Management
    • Customer Focused

  • Things to Note:

    • The employee is frequently required to stand, walk, reach, lift, climb ladders and work overhead.
    • Travel is expected. Must be able to travel and stay overnight when needed.
    • While performing the duties of this job, the employee is exposed to the elements throughout the year.  Indoor work will be performed during extreme weather conditions when possible.

  • Qualifications Include:

    • High School Diploma Or GED.
    • Prior Electrical and General Maintenance Skills Preferred
    • Valid Driver’s License
    • Ability To Work with Hand and Power Tools

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